IBM Control Desk 7.6 Foundations

Durée: 

2

Langue: 

DE

Prix: 
1716.8
Description: 

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

This course is suitable for all roles, including installers, administrators, and service desk agents.

Before taking this course, you should have the following skills:

  • Basic browser navigation skills
  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Inscription au cours